Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at thomas@southboundcoffee.co.nz. Please note that returns will need to be sent to the following address: 13A Talbot Street, Geraldine 7930, New Zealand.


You can always contact us for any return question at thomas@southboundcoffee.co.nz.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thomas@southboundcoffee.co.nz. 

 

If your order didn’t arrive is satisfactory manner, please let us know. Email us at thomas@southboundcoffe.co.nz or give us a call on 210 833 1603 explaining what happened and we will sort it out.
Coffee must be returned in its original packaging and in original condition. We reserve the right to refuse a refund if the product is not in the original condition. The return shipping charges must be prepaid.